Refund policy
Refund & Return Policy
At Wild Ghats Coffee, every order is roasted to order and sealed fresh. Because coffee is a perishable food product, we're unable to accept returns or exchanges on opened items for hygiene and safety reasons. We do, however, stand fully behind the quality of what we send — if something is wrong with your order, we'll make it right.
Damaged, defective, or wrong items
If your order arrives damaged, leaking, or you received the wrong product, contact us within 48 hours of delivery at hello@wildghatscoffee.com with your order number and a clear photo of the item and packaging. We'll send a replacement or issue a full refund.
Lost or undelivered parcels
If your tracking shows no movement or your order hasn't arrived within the expected delivery window, reach out and we'll investigate with the courier. If the parcel is confirmed lost, we'll replace it or refund you in full.
Quality concerns
We want you to love your coffee. If you're genuinely unhappy with the quality of your order, email us within 7 days of delivery and tell us what went wrong. We review these case by case and will do right by you.
What we can't accept
- Opened or partially used bags (except in cases of a quality or safety defect)
- Returns requested after the windows stated above
- Change-of-mind returns on perishable goods
- Wrong grind or product selected in error at checkout (please double-check your grind and variant before ordering)
Refund processing
Approved refunds are issued to your original payment method within 5–7 business days. Depending on your bank or provider, it may take a few additional days to reflect.
Cancellations
Because we roast to order, we can only cancel or amend an order before it enters roasting — usually within 12 hours of placing it. Email us as soon as possible if you need to make a change.
Contact
Wild Ghats Coffee
Email: hello@wildghatscoffee.com
FSSAI Lic. No. 21326249000425